Samples & Mold Expertise
Is it possible to request a trial order or receive sample pieces?
As our products are custom-made, a sample fee will apply. However, if the sample does not meet your requirements, it will be provided at no charge. Additionally, once you place a bulk order, the sample fee will be reimbursed.
Are you able to create molds for us to develop new products?
Absolutely! For larger orders, we are pleased to cover a portion of the mold costs.
· Delivery Timeline & After-Sales Support
Do you offer after-sales services?
Typically, delivery occurs 20 to 30 days post-receipt of goods.
Is it possible to replace defective products at no additional charge?
Indeed, we ensure that every defective product is replaced at our expense. In urgent cases, we expedite the dispatch of new products to you immediately.
· Payment Terms
What are your payment terms?
We accept T/T (with 30-90 day terms for substantial orders), PayPal, VISA, E-checking, and MasterCard.
· Quotation Information
How can I obtain a quotation?
To receive a quote, please provide the necessary details: drawings, material type, weight, quantity, and specific requests. We accept PDF, ISGS, DWG, and STEP file formats. If no drawing is available, send us a sample, and we will base our quote on that.
With over 24 years of experience in custom manufacturing for the USA and European markets, NINGBO OEM is your go-to for expert project solutions. Reach out to us for professional guidance on your projects.